Privacy Policy

This Privacy Policy explains how OutsourceIQ ("we," "us," or "our") collects, uses, and protects information when you visit outsource-iq.com or use our website design and maintenance service. By using our site or subscribing to our service, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, and phone number submitted through our contact or signup forms
• Business information — business name, industry, services offered, and other details you share so we can build and maintain your website
• Content you provide — text, images, logos, and other materials you send us for use on your website
• Communications — messages you send us via email, chat, or our contact form

We also collect limited technical data automatically, such as browser type, device type, pages visited, and referring URLs. This data helps us improve our website and is not sold or shared with third parties for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

• Build and maintain your website based on your business details and content
• Respond to inquiries and support requests
• Process subscription payments
• Send service-related communications (billing notices, update confirmations, onboarding emails)
• Improve our website and service

We do not sell, rent, or trade your personal information to third parties.

3. Payment Processing

All payments are processed securely through Stripe. We do not store your credit card number, expiration date, or CVC on our servers. Stripe handles all payment data in accordance with PCI-DSS standards. For more information, see Stripe's Privacy Policy.

4. Cookies and Tracking

Our website uses the following cookies and tracking technologies:

• Meta Pixel — We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising and understand how visitors interact with our site. This may collect data such as pages visited and actions taken. You can learn more and opt out at Meta's Privacy Policy.
• Tidio Chat — We use Tidio to provide live chat support on our website. Tidio may set cookies to maintain your chat session and improve the chat experience. See Tidio's Privacy Policy.

You can disable cookies in your browser settings, though some site features (such as live chat) may not function as intended.

5. Email Communications

We use Brevo (formerly Sendinblue) to send transactional and service-related emails. If you subscribe to our service or submit a contact form, you may receive emails related to your account, onboarding, or service updates. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at [email protected].

6. Data Security

We take reasonable measures to protect the information you share with us, including using HTTPS encryption across our website and secure third-party services for payments and email. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period afterward in case you choose to resubscribe. If you request deletion of your data, we will remove it within 30 days, except where we are required by law to retain it.

8. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by emailing [email protected]. We will respond within 30 days.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our site or service after changes are posted constitutes your acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy? Email us at [email protected].